Nicola Bilstein and Kira Heimann are glad to attend the 12th SERVSIG 2022 conference taking place from June 16th - 18th in Glasgow (Scotland). Their joint research paper on "Smart transformative services as flaking measures during pandemics? - The importance of trust-building factors for digital contact tracing app acceptance" has been accepted for presentation. 

Kira Heimann will present the paper on Saturday and looks forward to insightful feedback!

Im Rahmen der Jubiläumstagung des Verbands der Hochschullehrer für Betriebswirtschaft (VHB) diskutiert J.-Prof. Dr. Nicola Bilstein am 9. März 2022 gemeinsam mit J.-Prof. Jochen Reiner (Goethe Universität Frankfurt) und Prof. Dr. Manfred Kirchgeorg (HHL Leipzig) die Frage: "Lehre und Corona - was bleibt, was geht wieder?" Das Symposium der WK Marketing wird von Prof. Dr. Karen Gedenk (Universität Hamburg) moderiert.

Weitere Informationen finden Sie unter:  

www.bwl2022.org

Prof. Dr. Nicola Bilstein was invited to give a presentation in the research seminar of the Department of Marketing and Retail Management at Surrey Business School, University of Surrey taking place via zoom. In her presentation she talked about the ongoing research project "To tell or not to tell? The effect of informing consumers about the cooperation with a startup in developing smart products" (co-authored by Melina Schleef and Prof. Dr. Christian Stummer).

Nicola Bilstein thanks the audience of the research seminar for the fruitful discussion and insightful feedback. 

The next International Conference on Challenges in Managing Smart Products and Services (CHIMSPAS) will take place on August 25 & 26, 2022, in a hybrid format, that is, participation is possible onsite in Bielefeld (Germany) or online.

Abstracts for talks can be submitted until April 3, 2022.

Conference Website: https://chimspas.de/

Call for Abstracts:  https://www.uni-bielefeld.de/fakultaeten/wirtschaftswissenschaften/tagungen/chimspas-2022/call-for-abstracts.xml

From October 4-6, Nicola Bilstein participates in the Opening Conference of the ZiF Research Group “Economic and Legal Challenges in the Advent of Smart Products” and is involved in the presentation:

Bilstein, N., Schleef, M., Schrader, P., Stummer, C.: To remain smart or to become dumb (again): How the legal obligation to provide updates for smart products impacts consumers’ behavioral intentions

The second International Conference on “Challenges in Managing Smart Products and Services” (CHIMSPAS) took place virtually on August 26 and 27, 2021. The conference connected researchers from universities of seven European countries and included eleven full-length presentations, one invited practitioner’s talk and a short presentation session. The scientific program was complemented by a lively social program with many opportunities for networking.

We thank all participants of CHIMSPAS 2021 for their interesting and high-quality presentations as well as for their engagement in inspiring discussions.

We are happy that three papers co-authored by researchers of the Junior Professorship of BA, esp. Management of Smart Products were presented at the Frontiers in Service Conference this year. We thank the participants for their insightful feedback!

Heimann, K. M., Bilstein, N. (2021). When Friends Are Watching You - The Effects of Customer Participation in Service Recovery during a Group Service Failure, 2021 Frontiers in Service Conference, 9. – 10. Juli, Philadelphia, USA. (online)

Schleef, M., Bilstein, N., Schrader P., Stummer, C. (2021). Smart, Smarter, Dumb: Legal Obligation versus Voluntary Commitment to Provide Service Updates and Their Impact on Consumers’ Behavioral Intentions, 2021 Frontiers in Service Conference, 9. – 10. Juli, Philadelphia, USA. (online)

Bischoff, P., Hogreve, J., Bilstein, N., Verleye, K. (2021). Shedding More Light on Customer Value: A Meta-Analysis, 2021 Frontiers in Service Conference, 9. – 10. Juli, Philadelphia, USA. (online)

Im Rahmen der Vorlesung "Introduction to Service Marketing" hält Sven Müller (Regionalmanager Deutschland A-West, MLP) am 14.06.2021 um 12:15 Uhr einen Gastvortrag zum Thema: "Arbeiten mit Vertrauensgütern im Finanzmarkt". 

We are pleased to announce that two papers co-authored by researchers of the Junior Professorship of BA, esp. Management of Smart Products were accepted for oral presentation at the online EMAC 2021 Conference.

Heimann, K. M.; Bilstein, N. (2021). When Social Influence Leads to Trust – Investigating Determinants of Usage Intentions of COVID-19 Contact Tracing Apps. Proceedings of the European Marketing Academy, 50th, (forthcoming).

Souka, M.; Bilstein, N.; Decker, R. (2021): Communicating Benefits and Threats? An Experimental Study on the Effectiveness of Two-Sided Messages for Advertising In-Store Technologies. Proceedings of the European Marketing Academy, 50th, (forthcoming).

The International Conference on Challenges in Managing Smart Products and Services (CHIMSPAS) will take place on August 26 & 27, 2021, in Bielefeld (Germany) or virtually (depending on the development of the Covid19 pandemia).

 Abstracts for talks can be submitted until April 1, 2021.

Conference Website: http://chimspas.de

Call for Abstracts:  https://www.uni-bielefeld.de/wiwi/itime/chimspas-2021/call-for-abstracts.html

Call for Papers "Managing Smart Services and Smart Service Systems" for a Special Issue in the SMR Journal of Service Management Research

Guest Editors:
Nicola Bilstein, Professor of Management of Smart Products
Christian Stummer, Professor of Innovation and Technology Management

Submission Deadline: October 15th, 2021

We welcome empirical and analytical papers using a variety of methods to addressing meaningful research questions in this context. We also invite conceptual papers offering a strong theoretical contribution to the management of smart services and smart service systems.

Topics of interest to the Special Issue might stem from various fields such as those exemplarily listed in the following:

• Service Management (e.g., developing smart transformative services, value co-creation within smart service systems, understanding value creation with smart services in various fields of application such as smart home, smart health, smart mobility)
• Strategic Management (e.g., new business model, importance of data, open or closed system)
• Marketing (e.g., designing proper offers of smart services and smart service systems, communicating them to customers, branding, distribution channels)
• Innovation and Technology Management (e.g., user innovation/co-creation in developing smart services, drivers and barriers to smart service adoption and diffusion)
• Entrepreneurship (e.g., creating sustainable business models for smart services, collaboration with startups in developing smart services)
• Business Information Systems Engineering (e.g., establishing smart service platforms)
• Human Resource Management (e.g., smart services in the working context, new skills required)
• Organization (e.g., usage of smart services on various organizational levels down to the team level)
• Logistics and Supply Chain Management (e.g., smart services for continuous tracking of products w.r.t. location, current condition, environment)
• Production (e.g., predictive analytics enabling service innovation in manufacturing, industry 4.0)
• Sustainability (e.g., smart services as a means to foster sustainability)

Nicola Bilstein is glad to announce that the article "From third party to significant other for service encounters: a systematic review on third-party roles and their implications" co-authored with Liliane Abboud (The University of Manchester, UK), Nabila As'ad (University of Porto, Portugal), Annelies Costers (KU Leuven, Belgium) and Bieke Henkens and Katrien Verleye (both Ghent University, Belgium) is now forthcoming in the Journal of Service Management (VHB-JQ3: B).

The corresponding article is available online first as:

Abboud, L., As’ad, N., Bilstein, N., Costers, A., Henkens, B., & Verleye, K. From third party to significant other for service encounters: a systematic review on third-party roles and their implications, in: Journal of Service Management, DOI 10.1108/JOSM-04-2020-0099.

Nicola Bilstein and Christian Stummer served as guest editors for a special section discussing Multidisciplinary Perspectives on Challenges in Managing Smart Products and Services, which has been published in Schmalenbach Business Review (Vol. 74, No. 4).

The corresponding editorial is published as

Bilstein N., Stummer C. (2020) Multidisciplinary perspectives on challenges in managing smart products and services. Schmalenbach Business Review, 72 (4), 479-483 [Open Access]

Schleef M., Bilstein N., Stummer C. (2020) "Shh! … I got help to become smart": Should incumbent firms disclose their cooperation with a startup? In: Proceedings of the International Conference on Information Systems (ICIS). AIS Electronic Library, Paper 2144 (9 Seiten)  LINK

Im Rahmen des BiGSEM Research Seminar (Management) hält Prof. Dr. Jan Millemann (Eindhoven University of Technology) am 8. Juli von 16-17 Uhr einen Vortrag zum Thema "Exploring the neuronal, cognitive, and behavioral mechanism of perceiving behaviorally innovative products".

Abstract: Why do consumers adopt some product innovations while neglecting others? While past research has found lower levels of innovativeness indicative for commercial success, we argue that not the product innovativeness level per se disfavors adoption, but its subdimension behavioral innovativeness. In an exploratory functional magnetic resonance experiment, we find that behavioral and technical innovativeness activates different neuronal activation patterns corresponding to different cognitive processes. Most interestingly, we found that behavioral, but not functional innovativeness, activates greater neuronal activity in the anterior insula activity, an area that is linked to the anticipation of pain when imagining future behavior. In three follow up experiments and one archival study using data from twitter, we replicate our results and further explore the role of consumer innovativeness before testing marketing measures to attenuate the negative effect the perception of behavioral innovativeness has on adoption. Our findings offer marketing researchers and new product managers a novel perspective on how consumers perceive product innovations.

Bei Interesse an der Veranstaltung teilzunehmen, wenden Sie sich bitte an nicola.bilstein@uni-bielefeld.de.