We are happy that three papers co-authored by researchers of the Junior Professorship of BA, esp. Management of Smart Products were presented at the Frontiers in Service Conference this year. We thank the participants for their insightful feedback!

Heimann, K. M., Bilstein, N. (2021). When Friends Are Watching You - The Effects of Customer Participation in Service Recovery during a Group Service Failure, 2021 Frontiers in Service Conference, 9. – 10. Juli, Philadelphia, USA. (online)

Schleef, M., Bilstein, N., Schrader P., Stummer, C. (2021). Smart, Smarter, Dumb: Legal Obligation versus Voluntary Commitment to Provide Service Updates and Their Impact on Consumers’ Behavioral Intentions, 2021 Frontiers in Service Conference, 9. – 10. Juli, Philadelphia, USA. (online)

Bischoff, P., Hogreve, J., Bilstein, N., Verleye, K. (2021). Shedding More Light on Customer Value: A Meta-Analysis, 2021 Frontiers in Service Conference, 9. – 10. Juli, Philadelphia, USA. (online)