Call for Papers "Managing Smart Services and Smart Service Systems" for a Special Issue in the SMR Journal of Service Management Research

Guest Editors:
Nicola Bilstein, Professor of Management of Smart Products
Christian Stummer, Professor of Innovation and Technology Management

Submission Deadline: October 15th, 2021

We welcome empirical and analytical papers using a variety of methods to addressing meaningful research questions in this context. We also invite conceptual papers offering a strong theoretical contribution to the management of smart services and smart service systems.

Topics of interest to the Special Issue might stem from various fields such as those exemplarily listed in the following:

• Service Management (e.g., developing smart transformative services, value co-creation within smart service systems, understanding value creation with smart services in various fields of application such as smart home, smart health, smart mobility)
• Strategic Management (e.g., new business model, importance of data, open or closed system)
• Marketing (e.g., designing proper offers of smart services and smart service systems, communicating them to customers, branding, distribution channels)
• Innovation and Technology Management (e.g., user innovation/co-creation in developing smart services, drivers and barriers to smart service adoption and diffusion)
• Entrepreneurship (e.g., creating sustainable business models for smart services, collaboration with startups in developing smart services)
• Business Information Systems Engineering (e.g., establishing smart service platforms)
• Human Resource Management (e.g., smart services in the working context, new skills required)
• Organization (e.g., usage of smart services on various organizational levels down to the team level)
• Logistics and Supply Chain Management (e.g., smart services for continuous tracking of products w.r.t. location, current condition, environment)
• Production (e.g., predictive analytics enabling service innovation in manufacturing, industry 4.0)
• Sustainability (e.g., smart services as a means to foster sustainability)