Nicola Bilstein is glad to announce that the article "From third party to significant other for service encounters: a systematic review on third-party roles and their implications" co-authored with Liliane Abboud (The University of Manchester, UK), Nabila As'ad (University of Porto, Portugal), Annelies Costers (KU Leuven, Belgium) and Bieke Henkens and Katrien Verleye (both Ghent University, Belgium) is now forthcoming in the Journal of Service Management (VHB-JQ3: B).

The corresponding article is available online first as:

Abboud, L., As’ad, N., Bilstein, N., Costers, A., Henkens, B., & Verleye, K. From third party to significant other for service encounters: a systematic review on third-party roles and their implications, in: Journal of Service Management, DOI 10.1108/JOSM-04-2020-0099.